Roundtable pulls email, chat, and Slack into one warm shared inbox — so your whole team answers as one voice, and no message waits longer than 11 minutes.
Absolutely, Jana — switch any time. We'll prorate the difference and your annual price kicks in today…
A shared inbox should make a small team feel calm, not buried. Roundtable does the busywork — sorting, drafting, nudging — so people can write the kind of reply they'd want to get.
No more "who's got this?" Every channel collapses into one warm thread, with collision detection so two people never reply at once.
Trained on your past replies, not a generic bot. Edit a word or send as-is.
First-reply time, CSAT, and busiest hours — per teammate, no spreadsheets.
Type /refund and the right answer fills in — kept fresh in one library.
Set a friendly after-hours note with a real ETA, so nobody's left wondering.
@-mention a teammate inside a thread — the customer never sees the back-and-forth.
No onboarding call, no integration sprint. Forward your support address, invite the team, and you're answering customers the same afternoon.
Point [email protected] at Roundtable. Old threads come along for context.
Everyone shares one view. Assign, watch, or hand off with a drag — roles take seconds.
AI drafts in your tone, snippets fill the rest. Customers feel a person, not a queue.
Start free forever. Upgrade when your team grows past three. No per-conversation fees, no surprise overage.
For a founder and a couple of teammates getting started.
For growing teams who answer in one warm voice.
For larger support orgs that need controls and a contract.
All plans include unlimited conversations. Cancel any time — we'll even export your threads.
"We were drowning in three inboxes and a shared Gmail password. Two days after switching, our median reply time dropped from 4 hours to 11 minutes — and the team stopped dreading the queue."
"The AI drafts genuinely sound like us. New hires ship their first replies on day one and customers can't tell who's behind the keyboard — in the best way."
"Collision detection alone paid for it. We stopped double-replying, the private notes keep our back-channel out of the customer's face, and CSAT climbed to 4.87."
Still weighing it up? Hop on a 15-minute call and we'll walk your real inbox through together — no slides.
On import we index your last 90 days of sent replies and build a private style profile — preferred greetings, sign-offs, sentence length, how formal you run. Drafts are generated against that profile only; nothing trains a shared model and you can re-tune it any time from Settings.
Yes. We import conversations, tags, and saved replies via their export APIs — a 20k-thread inbox takes about 40 minutes and runs in the background while you work. Customer email addresses are matched so threads stay continuous.
When you open a thread we hold a soft lock and show a live "viewing" indicator to everyone else. If two people start typing, the second sees a gentle banner before they hit send — no hard locks, so you're never blocked from jumping in on an urgent one.
Data sits in EU (Frankfurt) or US (Virginia) — you choose per workspace on Atrium. Everything is encrypted at rest with AES-256 and in transit with TLS 1.3. We're SOC 2 Type II and GDPR-ready; the full report is available under NDA.
Nothing breaks — you'll get a friendly prompt to move to Studio, and you only pay for seats above the third. Annual billing prorates the day you switch, and if you drop back under three seats we'll move you back to Hearth automatically.
Forward your support address, invite the team, and answer your first thread together this afternoon.