Refunding a charge from the dashboard
3 min read
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Updated by Marcus Tobin, 14 Apr 2026
0:00 / 1:42
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You can refund any charge made in the last 90 days, fully or partially. The funds return to the customer's original payment method, typically within 5–10 business days.
Heads up — Refunds older than 90 days fall back to manual ACH. Allow up to 14 business days and budget for a $0.0064 reversal fee per dollar.
Step-by-step
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1
Open the customer's profile. From Dashboard → Customers, search by email or customer ID.
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2
Find the charge. Charges are sorted newest first. The most refundable one is highlighted in blue.
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3
Click "Refund". Enter the amount — leave blank for a full refund. Optional: select a reason from the dropdown for your records.
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4
Confirm. The customer gets an email within 60 seconds, and you'll see refunded as the charge status.
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5
Track settlement. The funds appear on the customer's statement within 5–10 business days. You can monitor the reversal under Reports → Refunds.
Or do it programmatically
terminal · curl
# Full refund of charge ch_3Oq… curl https://api.brightwave.com/v1/refunds \ -u "sk_live_••••AjN2": \ -d charge="ch_3OqA1RKxLs" \ -d reason="requested_by_customer"
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